Accelerating Speech and Language Therapy Assessments in the East of England
Background and requirement
Our client, a healthcare provider in the East of England offers community-based healthcare services across multiple counties, including Bedfordshire, Cambridgeshire, Norfolk, and Suffolk. Their mission is to empower individuals with greater choice and control over their healthcare, ensuring the highest standards of care and treatment.
The provider’s Speech and Language Therapy (SALT) service in the Bedfordshire area required support to complete 400 Educational Health & Communication Plan reviews and assessments. This project aimed to ensure that children and young people with developmental needs received timely and comprehensive evaluations to support their education and communication outcomes.
To meet this need, the provider sought a delivery partner capable of:
Conducting approximately 30 high-quality assessments per week.
Providing a dedicated delivery manager to oversee operations.
Ensuring continuous quality monitoring of assessment processes and outcomes.
Establishing robust feedback mechanisms from staff and patients.
Delivering regular progress updates for transparency and alignment with project milestones.
Solution
Globe Workforce Solutions (GWS) partnered with the provider to deliver a bespoke service addressing these requirements:
Dedicated Delivery Manager
A delivery manager was assigned to lead the project, acting as the primary point of contact and ensuring smooth coordination with the provider’s team.Specialist Clinical Team
A team of expert Speech and Language Therapists (SALTs) conducted approximately 30 assessments weekly, adhering to rigorous NHS standards while addressing individual patient needs.Quality Assurance
Continuous reviews of processes and outcomes ensured high clinical standards, meeting both the provider’s expectations and patient care goals.Feedback Collection
Ongoing feedback from staff and patients enabled real-time service refinements, ensuring satisfaction and continuous quality improvement.Progress Reporting
Weekly reports provided transparent updates on performance, highlighting achievements and addressing challenges proactively.
Results
Efficient Service Delivery: Weekly targets were met, enabling timely completion of assessments.
High-Quality Outcomes: The service received positive feedback for its professionalism and patient-centred approach.
Transparent Communication: Regular progress reports kept stakeholders informed and confident.
Enhanced Patient Experience: Timely, detailed assessments empowered families and supported better outcomes for children and young people.
Get in Touch
For further details or a provisional conversation please contact the team