Optimising Paediatric Audiology Services to Reduce Backlogs
Background and requirement
A healthcare provider in the South East of England required support to manage waiting lists for Paediatric Audiology services, specifically targeting patients who had waited over six weeks for assessment and treatment. The goal was to deliver weekend clinics to:
Enhance operational productivity by improving timely access to clinical services.
Maximise site capacity by optimising the use of local facilities and diagnostic resources.
Maintain regulatory quality standards aligned with best practice clinical guidelines.
Demonstrate value for money through efficient and outcome-driven service delivery.
Support compliance with DM01 surveillance and reduce delays for paediatric patients.
The provider sought a partner capable of implementing and managing the service while ensuring clinical excellence and seamless integration with existing operations.
Key requirements included:
Qualified staff to deliver safe, high-quality paediatric audiology services.
Effective project planning for smooth implementation and mobilisation.
Weekend service management to maximise operational capacity.
Clinical leadership and oversight to ensure optimal outcomes.
Coordination of staff for efficient service delivery and optional booking support.
Quality assurance through performance reporting and KPI adherence.
Solution
Globe Workforce Solutions (GWS) implemented a tailored solution to address the provider’s needs and deliver measurable results:
Qualified Clinical Team
GWS deployed experienced paediatric audiology staff to deliver assessments and treatments during weekend clinics. Sessions were tailored for children under 5 and those aged 5-18, using both single- and double-handed Tier 2 and Tier 3 formats.Comprehensive Service Management
A dedicated project manager oversaw mobilisation and ensured services were operational within the agreed timeline. Clinical leadership provided oversight to uphold high standards of patient care.Weekend Operations
Weekend clinics were efficiently managed to maximise the use of facilities. A first point of contact was available throughout the week to address operational queries promptly.Quality Assurance
Weekly progress calls with the provider ensured transparency, while performance reporting tracked metrics, resolved issues, and identified lessons learned for continuous improvement.
Results
Increased Productivity: Waiting times and backlogs were significantly reduced, restoring timely access to paediatric audiology services.
Enhanced Capacity Utilisation: Weekend clinics optimised the use of site facilities and diagnostic resources.
High-Quality Care: Services adhered to best practice clinical standards, ensuring excellent patient outcomes.
Efficient Service Delivery: Regular oversight ensured all KPIs were met or exceeded, demonstrating effective service management.
Patient Feedback
“The best appointment we’ve ever had. We’re finally getting the answers we needed! Thank you!”
“The weekend audiology clinic staff were understanding of my autistic child’s needs, they realised that a generic hearing test would not be suitable for his tolerance level and took the time to help plan and tailor a hearing assessment specifically suited to my child’s individual needs, exceptional service!”.
Get in Touch
For further details or a provisional conversation please contact the team