Non-Obstetric Ultrasound (NOUS) Backlog Reduction
Background and requirement
Our client, a healthcare provider in West Wales offers radiology services to a population of approximately 384,000 across multiple locations. The service conducts around 34,200 non-obstetric ultrasound scans (NOUS) annually.
Due to backlogs caused by the COVID-19 pandemic, the provider sought an insourcing partner to deliver NOUS across these locations. The requirement included a wide range of ultrasound examinations, including adult, paediatric, and specialist scans such as general abdominal, head & neck, vascular, musculoskeletal, small parts, and hernias.
The provider required:
An insourcing solution to deliver NOUS across multiple locations.
A clinical team skilled in a variety of ultrasound examinations.
Quick mobilisation to address the backlog.
Timely scanning and reporting to maintain patient care standards.
Solution and results
Globe Workforce Solutions (GWS) developed and implemented a bespoke service to address the provider’s requirements, delivering impactful results:
Dedicated Operations Manager
A dedicated Operations Manager oversaw the solution design and delivery, ensuring seamless coordination between the provider and the GWS team.Expert Clinical Team
A team of six Sonographers was deployed to run a 7-day service, maximising availability and throughput.Rapid Mobilisation
The team was fully mobilised within two weeks of the call-off, enabling a swift response to the backlog challenge.Efficient and Timely Care
Patients were scanned within 8 weeks of referral, with ward patients receiving scans within 2 days of referral. All scans were reported within 10 working days, ensuring efficient and timely care.Comprehensive Service Delivery
Specialist ultrasound needs were met across all required categories, maintaining clinical quality and delivering high patient satisfaction.
Results
Backlog Reduction: The service cleared a significant number of outstanding scans, meeting the provider’s timelines.
Increased Capacity: A 7-day service allowed for increased patient throughput and reduced pressure on substantive staff.
Timely Referrals Management: Patients experienced minimal delays, improving care delivery standards.
Client Testimonial
“I was extremely happy with the clinical ultrasound team provided.”
Healthcare Services Manager – NHS
Get in Touch
For further details or a provisional conversation please contact the team