Paediatric Audiology Backlog Clearance
Background and requirement
A healthcare provider in the East of England delivers community-based healthcare services for children. The service faced a significant backlog of 600 children awaiting Visual Reinforcement Audiometry (VRA) assessments across multiple Children and Young People’s Centres in the Luton area.
To address this, the provider sought an insourcing partner capable of:
Clearing the backlog efficiently while maintaining high standards of care.
Delivering comprehensive clinical reports for each patient, including assessment results, clinical reasoning, and onward plans or discharge recommendations.
Seamlessly integrating with existing schedules and resources.
The provider required a partner to:
Source experienced lead paediatric audiologists, second testers, and support workers.
Mobilise quickly to initiate service delivery within weeks of the contract.
Coordinate clinics around available room space and existing timetables.
Provide full diagnostic reports for each patient, ensuring continuity of care and clear onward plans.
Solution
Globe Workforce Solutions (GWS) provided a tailored and responsive solution to meet the provider’s needs:
Comprehensive Clinical Team
GWS sourced a multidisciplinary team of lead paediatric audiologists, second testers, and dedicated support workers. The inclusion of support workers enhanced patient care and operational efficiency during the assessment process.Flexible Clinic Coordination
Clinics were organised around the service’s available room space and timetable, including both morning and afternoon sessions as well as weekend cover. This approach maximised efficiency and ensured seamless integration with the provider’s existing operations.Rapid Mobilisation
GWS mobilised clinicians, support workers, and administrative staff within weeks of the contract award, enabling the provider to address the backlog without delay.Comprehensive Reporting
Full clinical diagnostic reports were provided for each patient, including detailed assessment findings, clinical reasoning, and onward plans or discharge recommendations, supporting continuity of care.
Results
Efficient Backlog Clearance: The 600-child backlog was addressed promptly, with clinics operating at full capacity to deliver timely assessments.
Enhanced Patient Care: Support workers improved the experience for children and families while ensuring smooth clinic operations.
High-Quality Outcomes: Patients received detailed reports and care plans, ensuring appropriate follow-up or discharge.
Seamless Integration: GWS worked collaboratively with the provider’s timetable and resources, minimising disruption and enhancing operational efficiency.
Rapid Implementation: Services commenced within weeks, demonstrating GWS’s ability to respond quickly to urgent needs.
Client Feedback
“Globe Workforce Solutions were introduced to the Trust through a contract procurement process. Working with them has been fantastic, they have communicated well with the leadership team and taken a flexible approach to fulfilling the contract, providing good patient care. The clinicians introduced to our service have been experienced in their area and supported us to deliver timely assessments to children."
Head of Allied Health Professional Services
Get in Touch
For further details or a provisional conversation please contact the team